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Forum Discussion
Where are my files? Gone after an update.
OMG!!! Today dropbox asked permission to go to new format or whatever. Did that. Then to free up space on my Mac desktop, I followed instructions to selectively back up files. It said that it would delate what was not being backed up from my desktop. BUT IT LOOKS LIKE IT DELETED ALL THE FILES I DIDN'T SELECT FROM THE CLOUD STORAGE AS WELL!! DID I JUST LOSE ALL THAT????? I SURE HOPE NOT. Can't find it on my backup hard drive either, but I've never tried to find anything there. Please help!!
- Megan
Dropbox Staff
Hey sbnadav, let's see what we can find together about this!
You mentioned a "new format" so I'm assuming you're talking about an app update, right? If not, feel free to clarify more.
When you visit your account online, are you able to locate your content there? Did you have the chance to also review your selective sync settings?
Keep me posted, and we'll take it from there!
