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sbnadav's avatar
sbnadav
New member | Level 2
3 months ago

Where are my files? Gone after an update.

OMG!!!   Today dropbox asked permission to go to new format or whatever.  Did that.  Then to free up space on my Mac desktop, I followed instructions to selectively back up files. It said that it wou...
Delete
Dropbox Plus
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hey sbnadav, let's see what we can find together about this! 

 

You mentioned a "new format" so I'm assuming you're talking about an app update, right? If not, feel free to clarify more. 

 

When you visit your account online, are you able to locate your content there? Did you have the chance to also review your selective sync settings?

 

Keep me posted, and we'll take it from there!

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