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Forum Discussion

Nedley's avatar
Nedley
Explorer | Level 3
2 months ago

The desktop app synced to my web account and my desktop files were overwritten.

Anyone know where they would have gone or how to roll back the sync?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Nedley wrote:

    Anyone know where they would have gone or how to roll back the sync?


    Are these files that were in your Dropbox folder? If so, check your Events page and Deleted Files for any signs of the files.

    • Nedley's avatar
      Nedley
      Explorer | Level 3

      There is nothing in the dropbox recycle bin, event files just say sync. There is nothing in the recycle bin on my PC. It looks like as dropbox hadn't synced for 10 days it synced to the web version deleting la  the new files on my PC. I've tried right clicking on the PC to restore previous version but it say no previous versions available. If I go into Excel and try to use the file history it says file does not exist. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Hey Nedley. Can you send over a screenshot of what you see at your Events page?

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