We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

benanderson's avatar
benanderson
Explorer | Level 3
3 years ago

Storage size went from 5gb to 2gb and now I cannot access my files.

Storage size went from 5gb to 2gb and now I cannot access my files. I upgraded to a plus account in hopes to find the files or access support. Neither of which happened...    How do you reach this ...
Dropbox Plus
Quota
Restore
Space and storage
benanderson's avatar
benanderson
Explorer | Level 3

This was sent in 2019. I have always had 5GBs of space to my knowledge. 

 

 

Do you think that my files were deleted? It seems like the platform has gone through many changes. 

  • benanderson's avatar
    benanderson
    Explorer | Level 3
    3 years ago

    Hey Mark! 

     

    When I checked "events" I am only seeing the updates from today. I am not sure when I would have used it in the past year. I can only access as far back as Nov. 18th 2020. 

     

    I have had my account for much much longer than that though. 

     

    B

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Is it showing any events before today? 

       

      Is your account showing any files at all?

       

      Have you logged in in the past year?

      • benanderson's avatar
        benanderson
        Explorer | Level 3
        3 years ago

        My account is not showing any events since Nov. 18th. 

         

         

        My account is not showing any files. I am not certain if I have logged in since this time last year. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!