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Forum Discussion
Shared files got moved and became copies only I can open
I have a ticket in but I need help it's been over a day.
Long story short when I updated my Mac yesterday it moved files from shared folders to a copy of it with the end saying "my name conflicted copy date". I'd like to know if I can rewind either the original or the copy so that the files go back to the correct place.
I've already disconnected Dropbox from my desktop. I just need to put things back the way they were. Any help is appreciated.
Thanks for the ticket number, mkcleary.
Were you perhaps editing the files in question during the computer update?
Perhaps other users were also on the files, while you were editing them?
Also, if you have settings on the files and folders that will change their permissions from the default ones assigned by your operating system, for instance when sharing content locally through a LAN or assigning symlinks to content inside of your Dropbox folder, then conflicted copies may be created because it is impossible to apply edits in these situations.
In any case, I would just suggest comparing the conflicted folders with the original ones, copy any files you need from the conflicted ones to the original ones and then delete the conflicted copies.
- Hannah
Dropbox Staff
Hey mkcleary, thanks for reaching out to the Dropbox Community.
Have you taken a look at this article about conflicted copies, to see which case corresponds to your situation?
If you do need to rewind either a specific folder or your entire account, however, you can do so by following these steps.
Also, if you can send along the number of your ticket, that would be really helpful.
Thanks!
Thank you. I was afraid I was going to muck it up more. I'm wondering if bullet #3 happened during the update. I'll give these another review and try. The Ticket # is 22725166.
- Hannah
Thanks for the ticket number, mkcleary.
Were you perhaps editing the files in question during the computer update?
Perhaps other users were also on the files, while you were editing them?
Also, if you have settings on the files and folders that will change their permissions from the default ones assigned by your operating system, for instance when sharing content locally through a LAN or assigning symlinks to content inside of your Dropbox folder, then conflicted copies may be created because it is impossible to apply edits in these situations.
In any case, I would just suggest comparing the conflicted folders with the original ones, copy any files you need from the conflicted ones to the original ones and then delete the conflicted copies.
I have experienced the same issue after updating to Sonoma.
Multiple shared folders have missing files, and folders with "conflicted copy" in the name have taken their place (these folders are not shared). I am trying to manually recover everything from "conflicted copy" folders, but it seems clear that there is a problem with Dropbox and Sonoma.
I have 27,848 files that contain the text "conflicted copy".
When trying to merge files I notice that some of the files cannot be opened. There is some sort of lock on them.
As you see below the file named database.ts is there when I list it. But I cannot open it.
Has anyone seen this problem?
cd config tec@tecMacDev config % ls -la total 48 drwxr-xr-x@ 12 tec staff 384 Sep 25 11:19 . drwxr-xr-x@ 31 tec staff 992 Oct 5 22:48 .. -rw-r--r--@ 1 tec staff 218 May 24 09:01 admin.ts -rw-r--r--@ 1 tec staff 97 May 24 09:01 api.ts -rw-r--r--@ 1 tec staff 3188 Sep 25 10:58 database (tecMacDev's conflicted copy 2023-10-06).ts -rw-------@ 1 tec staff 3333 Sep 24 20:26 database.ts -rw-------@ 1 tec staff 153 May 28 13:40 globals.ts -rw-r--r--@ 1 tec staff 222 May 24 09:01 middlewares.ts -rw-r--r--@ 1 tec staff 117 Sep 25 11:19 plugins (tecMacDev's conflicted copy 2023-10-06).ts -rw-------@ 1 tec staff 116 May 24 09:06 plugins.ts -rw-r--r--@ 1 tec staff 235 Sep 25 10:58 server (tecMacDev's conflicted copy 2023-10-06).ts -rw-------@ 1 tec staff 241 May 28 14:49 server.ts tec@tecMacDev config % cat database.ts cat: database.ts: Operation timed out tec@tecMacDev config % sudo cat database.ts Password: cat: database.ts: Operation timed out tec@tecMacDev config %- Walter
Hey terchris, sorry to hear you're having issues with this.
Since you've contacted our support team about this, could you share your ticket ID so that we can look it up in our system as well?
Also, feel free to share more information such as your computer's OS version, the app's version and status, when you first noticed this etc.
