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Forum Discussion
My account has been converted to a new account with nothing in it
My windows computer did an update and restarted last Friday and at that time dropbox was asking me to sign in. When I signed in all my files are gone. It is like a new account. I had just synced a...
I went back and looked at Events and I can only see these entries now. Although I swear I saw a account created line as well before. Anyways, I kept looking on my computer and I eventually found two directories under c:\Users\Janes-Laptop. One was Dropbox and Dropbox (old). Both with the August 10th datestamp. There was nothing in the Dropbox directory but all my files where in the Dropbox (old) directory. Thank God! So for some reason when windows did the update and rebooted and then I had to log into Dropbox again, it created a new dropbox directory instead of using the current directory. I am just glad that I found my files. Maybe this will be useful for others.
DUThe computer Jane-Laptop was linked to your account10/8/2024 9:44 AMJJYou added the app Dropbox10/8/2024 9:44 AM
Jay
Dropbox Staff
Dropbox StaffHi @janejanejo, could you clarify what you mean by the message in the events tab, since there shouldn't be one that states that an account was created.
Could you attach a screenshot showing what you're seeing, while hiding any email addresses?
I went back and looked at Events and I can only see these entries now. Although I swear I saw a account created line as well before. Anyways, I kept looking on my computer and I eventually found two directories under c:\Users\Janes-Laptop. One was Dropbox and Dropbox (old). Both with the August 10th datestamp. There was nothing in the Dropbox directory but all my files where in the Dropbox (old) directory. Thank God! So for some reason when windows did the update and rebooted and then I had to log into Dropbox again, it created a new dropbox directory instead of using the current directory. I am just glad that I found my files. Maybe this will be useful for others.
DU The computer Jane-Laptop was linked to your account | 10/8/2024 9:44 AM |
JJ You added the app Dropbox | 10/8/2024 9:44 AM |
