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Forum Discussion
New named Dropbox structure
I am a user of DropBox Business, on Windows 10.
Last week, I suddenly realized that the shortcuts to some of my Dropbox folders were broken.
A quick look learned me that the structure had changed...
What's worse is that during the first few hours/days after the "Upgrade" I was able to move folders from [Your Name Here] up one level so they were back where they used to be. It seems that Dropbox did a "bug fix" to close this loophole so it isn't possible any more. But the folders I did drag are left in a weird state, some of them deny access to me, and tell me I must be an Admin. I *am* the Admin.
So it wasn't just a bad design decision to pull the architectural rug out from all their paying Business customers -- their implementation was faulty, as well.
Make you/me/us realize that "cloud-based storage" is delicate and we are at the whim of these companies. For a company like Dropbox to delete all local copies of OUR files and move them to the cloud WITHOUT PERMISSION sounds borderline criminal to me. You can market it with "we've moved you from Sync to Cloud-based with optional 'offline storage' but that is a fundamental change that is not what anybody signed up for. At least not us.
I get that sync is expensive and they want to save money, but fundamentally yanking it without warning is not okay. It will not play out well, I predict, because a lot of their paying Business customers will jump ship. I see that they already barred one door by not offering a refund if you downgrade but paid yearly. Interesting timing that this change came a week or two after we paid for a yearly upgrade, which they will not refund (not without class action, anyway).
Check out sync.com, who will be experiencing quite a growth spurt soon. Let's just hope they don't do similarly stupid things.
Can anyone from Dropbox please acknowledge the issues we are all facing and update us on what is being done to resolve this before you start losing your customers!
We are all very frustrated, your support teams are ignoring our questions and following a script that is completely off topic and sending us round in circles, moving the goalposts at every opportunity and being actually quite rude in how they are dealing with our VERY legitimate complaints about how Dropbox has treated their paying customers.
We haven't been able to administer our account for well over a week, HR folders are accessible to the entire organisation (yes files are private but it's still dangerous to have confidential information somewhat accessible to the wider staff base). This may result in GDPR compliance issues for both us & Dropbox.
None of your support teams are taking the brevity of this seriously.
Why is anyone paying for this service when it's obviously broken and unfit for purpose!
For the love of god can someone please communicate with us!
Megan Still having the same issues, we cannot administer our account!
Support isn't providing updates, when is this getting resolved? We are paying for a service we cannot use!
We're coming up to two weeks of this same issue!
2 weeks and we've finally getting responses! How is this customer service?
Can someone please call me to discuss my complaints!
