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janejanejo's avatar
janejanejo
New member | Level 2
3 months ago

My account has been converted to a new account with nothing in it

My windows computer did an update and restarted last Friday and at that time dropbox was asking me to sign in.  When I signed in all my files are gone.  It is like a new account.  I had just synced a...
Restore
  • janejanejo's avatar
    janejanejo
    3 months ago

    I went back and looked at Events and I can only see these entries now.  Although I swear I saw a account created line as well before.  Anyways, I kept looking on my computer and I eventually found two directories under c:\Users\Janes-Laptop.  One was Dropbox and Dropbox (old).  Both with the August 10th datestamp.  There was nothing in the Dropbox directory but all my files where in the Dropbox (old) directory.  Thank God!  So for some reason when windows did the update and rebooted and then I had to log into Dropbox again, it created a new dropbox directory instead of using the current directory.  I am just glad that I found my files.  Maybe this will be useful for others.

     

    DU
    The computer Jane-Laptop was linked to your account
    10/8/2024 9:44 AM
    JJ
    You added the app Dropbox
    10/8/2024 9:44 AM
janejanejo's avatar
janejanejo
New member | Level 2

I actually have an email on July 2, 2024 saying that there was a new sign in on a different browser.  This is to the same email address that I am currently signed in to dropbox with.  In the events tab it only shows a new account being created on August 10th which was after my windows update and dropbox wanted me to sign in again.  I am using the same email address.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hi @janejanejo, could you clarify what you mean by the message in the events tab, since there shouldn't be one that states that an account was created.

 

Could you attach a screenshot showing what you're seeing, while hiding any email addresses?

  • janejanejo's avatar
    janejanejo
    New member | Level 2
    3 months ago

    I went back and looked at Events and I can only see these entries now.  Although I swear I saw a account created line as well before.  Anyways, I kept looking on my computer and I eventually found two directories under c:\Users\Janes-Laptop.  One was Dropbox and Dropbox (old).  Both with the August 10th datestamp.  There was nothing in the Dropbox directory but all my files where in the Dropbox (old) directory.  Thank God!  So for some reason when windows did the update and rebooted and then I had to log into Dropbox again, it created a new dropbox directory instead of using the current directory.  I am just glad that I found my files.  Maybe this will be useful for others.

     

    DU
    The computer Jane-Laptop was linked to your account
    10/8/2024 9:44 AM
    JJ
    You added the app Dropbox
    10/8/2024 9:44 AM

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