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DIABLO25's avatar
DIABLO25
Explorer | Level 3
19 days ago

How do I retrieve my pictures and videos?

How do I retrieve my pics and Vids. Haven't logged into Dropbox in awhile went to get a Pic and all of my vids and pics from years are gone. How do I retrieve them.
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DIABLO25's avatar
DIABLO25
Explorer | Level 3
I last logged in over the summer and when I did then they were there... before that it was over 3yrs and all my pics were there. For some reason this time all pics and vids are not there. What can I do to get them or were are they.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
19 days ago

Hey DIABLO25, thanks for posting here! 

 

Is it possible that you accidentally created a new account, under a different email address? 

 

Can you check on your end, and let us know? 

 

Keep us posted! 

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