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Forum Discussion

plsimpson59 's avatar
plsimpson59
New member | Level 2
4 years ago

How can I empty my Dropbox account?

I keep getting a message that my dropbox is full yet i have no files in it. How do I check to see what files are there that I don't see. and then how do I empty dropbox completly? 
Delete
Quota
Restore
Space and storage
Ks113's avatar
Ks113
Explorer | Level 4

I have tried moving the dropbox files to a desktop folder, but they stay in the dropbox.  What is the solution without upgrading?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Ks113, let's jump right into this!

 

What is the app's syncing status, after you moved the files to your desktop? I'm asking, in case the app hasn't updated, in order to free up space yet. 

 

Keep me posted, and we'll take it from there!

  • Ks113's avatar
    Ks113
    Explorer | Level 4
    2 years ago

    The syncing status is that the dropbox is full.  I have backed up all of the files in the box, and just want to delete them, but am blocked by a window urging me to upgrade.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Ks113, what happens if you attempt to move files from the Dropbox folder in Explorer/Finder to another location on your computer? There shouldn't be any prompts regarding an upgrade which would prevent this move.

      • Ks113's avatar
        Ks113
        Explorer | Level 4
        2 years ago

        I tried that, Jan, but I didn't empty the dropbox.  The files just duplicated to the desktop folder I created to delete them.

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