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Forum Discussion

treytyler's avatar
treytyler
Explorer | Level 3
2 months ago

All folders and files completely missing from my account.

I went to login three days ago to the app on my phone and was prompted to login. I logged in and discovered that every single folder and file that I have saved in my Dropbox account was missing. My P...
Delete
Dropbox Plus
Restore
maher1982's avatar
maher1982
Icon for Super User rankSuper User
2 months ago

Hi, is it possible that you have another Dropbox account with all the files on it?

Maybe you're using a different Dropbox account?

  • treytyler's avatar
    treytyler
    Explorer | Level 3
    2 months ago
    Hi I’m 100% sure the account is with this email address.
      • treytyler's avatar
        treytyler
        Explorer | Level 3
        2 months ago

        Events link is showing that I just signed up for Dropbox (which is when the issue started).

        The Billing link shows that the account is linked to the same email address. It also shows I've been paying for Plus up until 3/1, at which point I was refunded the monthly amount which is when the issue started. So strange... 

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