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drkenrich1688's avatar
drkenrich1688
New member | Level 2
10 months ago

DB won't complete folder uploads.

I'm a novice here. I started about 5 years ago, but never really did anything consistently. It's now been 2 years and several upgrades since my last experience, but I do remember it working just fine before.

 

I tried to upload two folders of audiobooks today that hold several chapter files in .mp3 format. Each folder done independently did some of the files, but failed on 1 in one folder and several in the other folder. I've moved them between other computers and over networks without a problem.

 

What has changed? What am I doing wrong? I did go through the "Tour" and instructions again and am following their directions.

Sync
upload
  • Nancy's avatar
    Nancy
    10 months ago

    Hi @drkenrich1688! Welcome to our Community. 

     

    Are you uploading your audiobooks to Dropbox via www.dropbox.com or the desktop app? 

     

    If it’s www.dropbox.com, have you also tried this via a different browser/incognito window perhaps? 

     

    Also, what’s the total size of the two folders you’re trying to upload, as well as your current Dropbox plan? 

     

    Let me know, and we’ll take it from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hi @drkenrich1688! Welcome to our Community. 

     

    Are you uploading your audiobooks to Dropbox via www.dropbox.com or the desktop app? 

     

    If it’s www.dropbox.com, have you also tried this via a different browser/incognito window perhaps? 

     

    Also, what’s the total size of the two folders you’re trying to upload, as well as your current Dropbox plan? 

     

    Let me know, and we’ll take it from there.

    • drkenrich1688's avatar
      drkenrich1688
      New member | Level 2
      10 months ago

      Thank you for your response. You must be magical. This morning it's working.

       

      I went back in and deleted both folders to make sure I was doing what you asked. Yes, I'm using dropbox.com, and I wanted to trace exactly what I was doing to answer any question you may have.

       

      This time I noticed a difference. I didn't do anything different, but last night it seemed to be trying to take all the files at once in any order it could. This morning, it took them sequentially, a few at a time, and went to completion.

       

      I guess it's fixed. Thank you.

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