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Forum Discussion
After logging into my account, my files are missing.
Hi All. I've been using dropbox on my macbook, which has beed damaged recently. After logging to my dropbox on a new device as well as on a mobile, I can see completely empty account, no files, no billing history, nothing. Would you please kindly let me know what might happen here? I'd appreciate any directions.
- Megan
Dropbox Staff
Hey Magda77, let's jump right into this!
Is it possible that you opened a new account, instead of logging into your old one?
Would you mind checking your events page, to see what it reports there? The events page gives you an overview of all activity in your account including files events (adds/edits/deletes).
Keep me posted, and we'll take it from there!
- Thank you for a quick response. I've checked the events page and there are the recent items listed only (these since I logged in on a new device) and it absolutely looks like a new account with the same email? Could that be possible? I mean creating a new account on the existing email? What I can do to access the previous one?
