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Forum Discussion
After logging into my account, my files are missing.
Hi All. I've been using dropbox on my macbook, which has beed damaged recently. After logging to my dropbox on a new device as well as on a mobile, I can see completely empty account, no files, no bi...
Megan
Dropbox Staff
Dropbox StaffHey Magda77, let's jump right into this!
Is it possible that you opened a new account, instead of logging into your old one?
Would you mind checking your events page, to see what it reports there? The events page gives you an overview of all activity in your account including files events (adds/edits/deletes).
Keep me posted, and we'll take it from there!
Thank you for a quick response. I've checked the events page and there are the recent items listed only (these since I logged in on a new device) and it absolutely looks like a new account with the same email? Could that be possible? I mean creating a new account on the existing email? What I can do to access the previous one?
- Megan
Hey Magda77, a Dropbox account can't be created using the same email address.
Was the previous Dropbox account a paid one, by any chance? I'm asking since you mentioned the "billing page".
Also, when was the last time you saw your files when visiting your account online?
- Yes it was paid account, created a long time ago, it actually could be created using different mail but no way I can remember it as well as the password??
- Megan
If you have the billing info, you can always use our self-serve look-up tool in order to locate where the charge is coming from Magda77.
That could give you an insight. Let me know what you find.
