We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Anthea3's avatar
Anthea3
New member | Level 2
6 months ago

Having an issue accessing my account, after I logged out on that device.

I'm having trouble re-accessing my account. I sent a link to my husband so he could view some photos I'd uploaded. To do so he had to sign up to a new account on our shared computer, but it didn't give him access and now I can't open my own account on the same computer.

Please help!

Account Access
  • Anthea3's avatar
    Anthea3
    6 months ago

    Dear Megan

    Thank you for your reply.

    Well funnily enough, I've managed to get in now! I was using a link in my internet history, which was giving me the trouble, and also trying links from searches of 'Dropbox log in' on Edge, but then I tried simply putting www.dropbox.com into a new tab, and hey presto! it opened onto my account! and now even the link that I sent to my husband works too. It's very strange, and I still can't work out what went wrong.

    Anyway, hopefully it won't happen again.

    Thank you for your interest.

    Anthea

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey Anthea3, thanks for posting here today! 

     

    Are we referring to the website, or our desktop app? 

     

    Do you recall the account's credentials, in order to access it, and also do you see any errors when trying to do so? 

     

    Keep me posted! 

    • Anthea3's avatar
      Anthea3
      New member | Level 2
      6 months ago

      Dear Megan

      Thank you for your reply.

      Well funnily enough, I've managed to get in now! I was using a link in my internet history, which was giving me the trouble, and also trying links from searches of 'Dropbox log in' on Edge, but then I tried simply putting www.dropbox.com into a new tab, and hey presto! it opened onto my account! and now even the link that I sent to my husband works too. It's very strange, and I still can't work out what went wrong.

      Anyway, hopefully it won't happen again.

      Thank you for your interest.

      Anthea

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hey, Anthea! 

         

        Happy to see that your issue is now resolved! ðŸ˜Ž

         

        If you need something else, please let me know and I will be more than happy to help every step of the way! 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!