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jace54's avatar
jace54
New member | Level 2
7 years ago

"Your browser cannot access the clipboard, so use these shortcuts instead" just occured in Chrome.

The error message just occured when I switched from IE to Chrome. I can use the keyboard shortcuts but would prefer to use rt.-click.  The fix displayed referred to Preview which I cannot find.   T...
Dropbox Paper
Error Messages
Preview
Web
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey jace54, let’s look into that together! 
 
As you’ve mentioned that you’re only facing this error message in Chrome, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try that once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful.
 
In case you’re in a work or school environment, can you please check whether you’re using the latest version on your browser (or if there’s a setting implemented that could affect your permissions on that device)? 
 
If that persists, please do let me know here & I’ll make sure to investigate what’s happening in more depth. 
 
I’ll be awaiting your next update here, in order to work together towards a fix. Thanks in advance & I hope you have a wonderful week ahead!
  • jace54's avatar
    jace54
    New member | Level 2
    7 years ago

    Hi Jane and thanks for quick response. I'll try to answer equestions here:

    1. Alternate browser- Opened in Firefox and operation slightly better- Copy seemed to work but Paste showed the same "cannot access" message-

    2. Incognito- no change to the original problem

    3. Not at school or work and only loaded Chrome last week. Should be latest version.

    Tried to upload a screenshot of the error msg but another error message appeared here.  Sounds like he may have identified it.

    Quick note for what it's worth: today at first opening of Word online a quick message came up "cannot view in Preview" then disappeared and Word Online opened normally.

    Jace

    • jace54's avatar
      jace54
      New member | Level 2
      7 years ago

      sorry I was referring to Pikamander2 who also posted on this issue. I'll try to attach screenshot again here.

      Still didn't work got "An unexpected error has occurred" in a magenta box at top.

      Jace

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