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Tinlinmusic's avatar
Tinlinmusic
Helpful | Level 6
5 years ago

When previewing audio files on Dropbox, the playback skips or drops out. Any ideas?

Hello, just wondered if any other music tech-y people have had any trouble with glitchy audio files when using Dropbox to share them? A track that I have mixed and bounced down on my studio pc, whic...
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kroft's avatar
kroft
Helpful | Level 6

A while ago we had a problem whereby audio played back with dropouts - see the thread

 

https://www.dropboxforum.com/t5/Dropbox-files-folders/When-previewing-audio-files-on-Dropbox-the-playback-skips-or/td-p/418734

 

It was fixed but now it's back in a different form. Crackly noises that aren't in the original file. Yes, I know we can ask people to download the file but this really shouldn't be happening, and it is new behaviour. Anyone else have this? If I upload high bitrate mp4 audio the crackles are really noticeable as discrete glitches; if I upload uncompressed audio it manifests as a general fuzzy sound. Why does this keep breaking?

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey kroft, thanks for checking in with us. 

Does this happen specifically to .mp4 files or other audio files as well?

Also, do you find that the sounds is the same regardless of what browser you use?
  • kroft's avatar
    kroft
    Helpful | Level 6
    4 years ago

    Hi Lusil ! Yes, it happens in at least Firefox and Safari, and also in the Dropbox iOS app. So far as I can tell the glitches are in the same place regardless of device or browser.

     

    It happens with both mp4 and uncompressed audio (AIFF - I haven't tried WAV yet). But with mp4 it's specific glitches and clicks, whereas with AIFF it appears as a more general and continuous crackling.

     

    It would be great to get this fixed! It has only recently started happening.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      Thanks for the additional information, kroft. 

      I'd be more than happy to help look into this a bit more in-depth, but we'd have to continue via email. 

      Would it be alright if I send you one myself?
      • kroft's avatar
        kroft
        Helpful | Level 6
        4 years ago

        Hi Lusil  - yes, by all means.

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