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joelandamber's avatar
joelandamber
Helpful | Level 6
5 years ago

When forcing a PDF to preview in a browser, it only shows the first page

Hi!
I'm running into an issue when previewing a pdf file in dropbox only shows the first page of the file (picture below for reference).

I use the "raw=1" extension at the end of the file, and so far that's worked well.  Now out of the blue, it seems to only display the first page of the file.

Is there any way of fixing this, or possibly use a different file extension to use to preview the file?  We send this file out to many potential clients so it needs to work easily on mobile and desktop browsers. I'd use "dl=1" except that really doesn't work at all on phones.

Thanks!
Joel

 

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  • joelandamber's avatar
    joelandamber
    5 years ago

    Ok, seems I've finally solved this.  For some reason, any time I tried to compress (use a 3rd party compressor) or checked the "Optimise for Fast Web View" in InDesign, it wouldn't load properly.  I managed to keep the file sizes under 15mb, (most were in the 1-2mb range) without compression and now they all load properly.  So it seems there's something with compressing or optimizing for web view that Chrome didn't like, but at least they all work now!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi joelandamber, thanks for joining the Community!

    We’re not experiencing this issue here when testing with a multipage PDF.

    Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

    Let me know how it goes!

    • joelandamber's avatar
      joelandamber
      Helpful | Level 6
      5 years ago

      Hi Jay, thanks for the quick reply!
      It does seem to work in IE, but even after clearing the cache and trying incognito mode in Chrome, I still had the same issue.  I tried a bunch of different files (we have a lot), and had the same problem with all of them.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Most likely there is an issue loading the rest of the pages in Chrome, as it worked fine in another browser.

        In your original image the other pages are shown as the dot shadows, which would indicate this.

        Try disabling the extensions and plugins in Chrome to see if any of them are affecting the page loading.

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