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Forum Discussion

John-Smith's avatar
John-Smith
Helpful | Level 5
12 months ago

What is the minimum supported version of Safari browser for Dropbox?

Device: iPhone 5s (iOS 12.4.8)

When accessing dropbox.com using Safari, it shows "your current browser version is not supported".

What is the minimum supported version of Safari browser for Dropbox?

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  • Hannah's avatar
    Hannah
    12 months ago

    Hi there, John-Smith.

     

    Thanks for clarifying.

     

    Just wanted to jump in and let you know that we've checked back with our team and we can confirm that we no longer support Safari 12.

     

    We'll also update this information as soon as possible.

     

    Thank you.

  • Patrick B's avatar
    Patrick B
    New member | Level 2
    12 months ago
    I can’t update my OS, beyond 10.14 as Adobe ps won’t work with newer versions! Drop Box won’t work with older versions either so I will have to stop using Drop Box. Sorry Drop Box.
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey there, John-Smith, happy Friday! 

     

    Safari versions 11 and earlier aren’t supported when using our website. 

     

    You can see more about that at this Help Center article. 

     

    If you have any questions, let me know, thanks! 

    • John-Smith's avatar
      John-Smith
      Helpful | Level 5
      12 months ago

      However, the device I am using is iPhone 5s (iOS 12.4.8), and its Safari version is 12.1.2. Accessing Dropbox.com is still not supported.

      User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_4_8 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.2 Mobile/15E148 Safari/604.1

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi John-Smith, does that happen with Safari only, or with any other browser too? 

         

        Can you send me a screenshot of the error message you get when trying to access our website when using Safari? 

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