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John-Smith's avatar
John-Smith
Helpful | Level 5
12 months ago

What is the minimum supported version of Safari browser for Dropbox?

Device: iPhone 5s (iOS 12.4.8) When accessing dropbox.com using Safari, it shows "your current browser version is not supported". What is the minimum supported version of Safari browser for Dropbox...
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  • Hannah's avatar
    Hannah
    12 months ago

    Hi there, John-Smith.

     

    Thanks for clarifying.

     

    Just wanted to jump in and let you know that we've checked back with our team and we can confirm that we no longer support Safari 12.

     

    We'll also update this information as soon as possible.

     

    Thank you.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey there, John-Smith, happy Friday! 

 

Safari versions 11 and earlier aren’t supported when using our website. 

 

You can see more about that at this Help Center article. 

 

If you have any questions, let me know, thanks! 

John-Smith's avatar
John-Smith
Helpful | Level 5
12 months ago

However, the device I am using is iPhone 5s (iOS 12.4.8), and its Safari version is 12.1.2. Accessing Dropbox.com is still not supported.

User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 12_4_8 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.1.2 Mobile/15E148 Safari/604.1

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi John-Smith, does that happen with Safari only, or with any other browser too? 

     

    Can you send me a screenshot of the error message you get when trying to access our website when using Safari? 

    • John-Smith's avatar
      John-Smith
      Helpful | Level 5
      12 months ago

      Thank you for your reply.
      I haven't tested other browsers yet, but I think this may be related to your browser version policy.
      I also tested with an iPhone 6 (iOS 12.5.5) and got the same result. This seems to be a recent issue because I was able to use it normally before.

      Here are some screenshots：

       

       

       



      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Sorry to jump in here, John-Smith. 

         

        Are you using Safari on your computer, as well? If yes, can you test this there, and let me know if you see the exact same error?

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