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Tessadet's avatar
Tessadet
Helpful | Level 5
5 years ago

Video only downloading partially

Hi there,

 

I'm having an issue with downloading videos from the Dropbox - it looks as though the video has fully downloaded, but it will only playback a few minutes on my device before cutting out. If I then try and reupload these files somewhere, it cuts them short to the point it cut out during playback. (e.g. a 5 minute long video will only play 1.5 mins of the footage).

 

My colleagues have tried downloading the videos on their devices and not had any issues downloading and reuploading the videos.

 

Any ideas why this might be happening?

Desktop
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Web
  • Tessadet's avatar
    Tessadet
    5 years ago

    Thanks Lucil - I think it was actually an issue with a windows update I needed to install! All working now, thank you.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi there Tessadet, thanks for checking in with us on the Dropbox Community. 

     

    Just to make sure that we cover as much initial troubleshooting as possible, could you confirm if you've tried downloading the file from another browser or an incognito window?

     

    Let me know of any updates - cheers!

    • Tessadet's avatar
      Tessadet
      Helpful | Level 5
      5 years ago

      Hi! Yes I tried on Edge and incognito - same issue!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for your swift reply, Tessadet. 

         

        Could you also try downloading the file after you've:

        • Cleared your browser's cache?
        • Making sure that you're not running any third party browser extensions/plugins?

        Keep me posted!

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