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Deadtree22's avatar
Deadtree22
New member | Level 2
5 years ago

Video download problem - no audio/hissing

I'm trying to download a video that was sent to me. When I preview the video in dropbox the audio plays fine, but when I download the file and play it I just get a loud hissing noise.
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hello Deadtree22, thanks for reaching out to us. 

 

Out of curiosity, have you tried downloading the file from another browser or previewing it using a different local third party app?

 

Let me know of any updates, cheers!

  • Deadtree22's avatar
    Deadtree22
    New member | Level 2
    5 years ago

    I never even saw that this was responded to, but I actually was just led back here because I'm having the same problem AGAIN with a completely new video from an altogether different person. I just tried your suggestion of downloading with a different browser, and it had no effect, still just hissing.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Hey Deadtree22!

       

      Could you try using an incognito window instead when downloading to see if there's a difference there?

       

      Also, did you have the chance to try using another app to play the video as Lusil suggested?

      • literallysquidink's avatar
        literallysquidink
        Explorer | Level 3
        2 years ago
        This has been happening to me for months and nothing has fixed it, none of these solutions have worked please help.

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