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Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

Unable to open files synced to computer

Hi -  I've been using dropbox for a few  months now and it has been aweseome -  I've got a distributed team of 10 people working across the country - and we've been sharing files on Dropbox witho...
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  • Norah's avatar
    Norah
    7 years ago
     
    Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
     
    Try quitting the Dropbox application by using the steps below:
     
    • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
     
    You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
     
    Let me know how it goes!
Clangdon's avatar
Clangdon
New member | Level 2

thank you  Jane ! 

yes everyone is getting the same error messate.  Mac, PC, everyone. 

we've all been using Dropbox for a few months and eveything was fine until a couple of days ago - and now i'm getting people calling me saying they can no longer open the files stored on DropBox 

Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

i'm not able to get you the screen shot - but the error messages are the same - 

"the file .... cannot be opened" ... it may be damged or use a file format Preview doesn't recognize"

i've had 10 people working with this system for 4 months and have never had an issue until a few days ago - 

please help !!! 

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