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Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

Unable to open files synced to computer

Hi -  I've been using dropbox for a few  months now and it has been aweseome -  I've got a distributed team of 10 people working across the country - and we've been sharing files on Dropbox witho...
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  • Norah's avatar
    Norah
    7 years ago
     
    Hi Clangdon, I’m sorry to hear you are still experiencing this issue and thank you for the additional information.
     
    Try quitting the Dropbox application by using the steps below:
     
    • Click the Dropbox icon in your system tray (Windows) or menu bar (Mac/Linux)
    • Click on the gear icon in the Notifications panel and select "Quit Dropbox"
     
    You may want to check other applications or components of your Operating System that could be causing this. If the issue persists when Dropbox is completely closed, this suggests that the cause is related to something outside of the Dropbox application.
     
    Let me know how it goes!
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
 Hey Clangdon, 
 
Welcome to our Forum & thanks for checking in with us here on this inquiry! 
 
  • Firstly, let’s locate the source of the discrepancy. Are you having this issue only when previewing the file or locally, too? Do you all get the same error message? 
  • Additionally, I’d appreciate it if you included a screenshot (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant next steps. 
I’ll be awaiting your next reply & I’m wishing you a lovely week ahead! 
Clangdon's avatar
Clangdon
New member | Level 2
7 years ago

i've got a screenshot for you but can't get it to you as this message board will not accept it ???

 

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