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trueocean's avatar
trueocean
Explorer | Level 4
2 months ago

Unable to open docx file on Dropbox preview page so I cannot see what the comments are referring to

I shared a .docx file with my collaborators for commenting via Dropbox, and I think they commented using the Dropbox comment function. I am aware of the issue that Dropbox comments on a Word file are...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi trueocean, thanks for bringing this to our attention.

 

Does the Word document have any macros, scripts or special items/features in it that might not be supported by the Dropbox previewer?

 

How large is the file when viewing the size on the site?

 

This will help me to assist further!

trueocean's avatar
trueocean
Explorer | Level 4
2 months ago

Hi Jay. Thank you for the reply! 

 

The file size is only 6 MB, but it has EndNote and Zotero macros. Maybe that one is causing the problem? I am also not able to download the file as a PDF from the previewer. I there any workaround for this?

 

Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    If the document has complex macros or other such items, it can prevent the Dropbox Preview page from loading. There wouldn't be any workaround for this, since the document would be too complex for it to load correctly. 

     

    Are you referring to converting the file as a PDF using these steps?

    • trueocean's avatar
      trueocean
      Explorer | Level 4
      2 months ago

      I tried opening another file, which has the same macros, and I can preview it and convert it to PDF using the steps you mentioned. But these steps don't work for the first file. I can see the comments on the side panel, but I don't know if there is any way to know which line they are pointing towards without the preview loading. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey trueocean, are you seeing the same error, when trying to preview the file from a different browser or a private browsing window?

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