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Forum Discussion
Timed comments not saving
I've been trying to make comments on my videos, but after I close out of that web browser and then go back, the comments have disappeared. I'm used to working on the web version of dropbox, and this has never been an issue before. It's also happening on multiple videos, so I'm not sure what the issue is. Help!
Hey everyone, thanks for the reports about this.
Can you confirm if you're still having an issue?
If so, let us know what version of your preferred browser you're using.
Thanks.
Hi!
I'm having the same issue, my comments are not syncing/saving to my files either!
I've been on several different chats today w/dropbox's support center, tried all of their suggestions, & so far nothing has resolved this issue. Cleared my browser cache, re-launched/tried several different browsers, & nothing. 😞
Hopefully they resolve this issue for all of us soon!
Best of luck!
Hi,
I've been on several different chats, from this morning until now, hoping I can resolve this issue of my comments not properly syncing/posting, but so far, none of their Support team members have been able to get this issue resolved. I've cleared my browser's cache, launched on several different browsers, even went as far as having another coworker purchase a monthly business subscription, & even then, they too were unable to post comments on any files. Can anyone shed some light on how to get this fixed??
Posting this in hopes of Dropbox's IT team to properly look into this issue. I've been working on a time sensitive project all week, with the majority of our communication being shared through Dropbox's commenting feature, & out of nowhere this morning the comments just stopped syncing/posting. After I'd attempt to post a comment, rather than it properly syncing & then noting the time & date, it would say that it posted "just now" & then disappear shortly after I'd select another file to comment on. I've tried all of dropbox's help team suggestions - opening through different browsers, cleared my browser's cache, asked different coworkers to attempt it on their end, & nothing has worked. No one is able to post a comment today. Please help!
My work involves multiple editors working on files using the Dropbox comments. For the past 24 hours (at least), comments are not loading consistently and any comments we make are not saving consistently. The comments section will not load until the page is refreshed repeatedly, and even then, some pages just have comments that refuse to load. When typing a comment, it does not appear to save consistently. We will navigate away from the page and come back to find comments that have disappeared entirely. This is a massive disruption to our entire workflow!
We have tried multiple browsers with no success.
Comments aren't working for me either
- Walter
Dropbox Staff
Hey there ebrookenorthrip & Jamiea, sorry to hear you're having issues with this.
Could you try clearing your browser's cache or using another browser and let me know if this persists?
Thanks so much!
Yes, already tried clearing all Chrome settings/cache and tried Microsoft Edge.
We are experiencing this also and have to provide feedback to the editor today. Would be grateful to have an update.
