We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Praduman's avatar
Praduman
Explorer | Level 3
8 months ago

Unable to Edit Excel file through mobile Dropbox, it throws an error.

I installed dropbox app in my phone to edit my excel file on the go. When i am opening my excel file on dropbox using open with excel feature, it redirects me to excel web app. Once i sign in to exce...
Edit
Error Messages
Mobile
Preview
Praduman's avatar
Praduman
Explorer | Level 3
Also, i don’t see any option to add a screenshot here. Could you please guide me?
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Of course Praduman!

 

You should be able to click the camera-like icon, when responding back to me in order to send us a screenshot. 

 

If you don't see the option there, you might need to use a desktop device, or use your mobile browser and request a desktop-version of our site. 

  • Praduman's avatar
    Praduman
    Explorer | Level 3
    8 months ago

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey Praduman, thanks for that! 

       

      Do you have the Excel app installed on your mobile, or do you try to open the file using a browser? 

       

      If you don't, would you mind trying to install the app, just to see if you'll get the same error when opening the file there? 

      • Praduman's avatar
        Praduman
        Explorer | Level 3
        8 months ago
        Hi,
        I have both the apps installed (dropbox and excel)
        Steps to reproduce the issue:
        1) open dropbox app and log in
        2) open the excel file and click on “open with” button and select excel.
        3) excel app opens
        4) dropbox sign-in page opens up.
        5) After signing in, the error appears as attached above.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!