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Praduman's avatar
Praduman
Explorer | Level 3
8 months ago

Unable to Edit Excel file through mobile Dropbox, it throws an error.

I installed dropbox app in my phone to edit my excel file on the go. When i am opening my excel file on dropbox using open with excel feature, it redirects me to excel web app. Once i sign in to exce...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi Praduman, welcome to our Community! 

 

I'd like to gather some additional info on this, if you don't mind. 

 

What is the OS on the mobile device you're using, along with the Dropbox version you have installed there? 

 

Would you mind sending me a screenshot of the error you mentioned too, in order for me to have a visual? 

 

Keep me posted, and we'll take it from there!

Praduman's avatar
Praduman
Explorer | Level 3
8 months ago
Also, i don’t see any option to add a screenshot here. Could you please guide me?
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Of course Praduman!

     

    You should be able to click the camera-like icon, when responding back to me in order to send us a screenshot. 

     

    If you don't see the option there, you might need to use a desktop device, or use your mobile browser and request a desktop-version of our site. 

    • Praduman's avatar
      Praduman
      Explorer | Level 3
      8 months ago

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey Praduman, thanks for that! 

         

        Do you have the Excel app installed on your mobile, or do you try to open the file using a browser? 

         

        If you don't, would you mind trying to install the app, just to see if you'll get the same error when opening the file there? 

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