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ekocha1's avatar
ekocha1
Explorer | Level 4
4 years ago

Thumbnail images not showing with Big Sur 11.2.3

My company recently upgraded my iMac to one with the Big Sur OS (v11.2.3) and none of the images in my Camera Uploads folder, for example, are showing thumbnail pics, only generic icons for JPGs.  ...
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  • Jay's avatar
    Jay
    4 years ago
    Anything in the Dropbox folder is visible and synced to the Dropbox site, if there's a green tick next to it. Online-only files will have a cloud icon, meaning they are already on the Dropbox site, but don't take up space on the machine.

    Marking a folder as local only means that the files from the Dropbox site are now also physically taking up space on your computer, since the primary reason for Smart Sync is to save space, so you won't need to move them.

    If you need any more details, feel free to message back!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Hi ekocha1, thanks for messaging today!

Are you using Smart Sync on your account? 

Are the files online-only, or local? Is it only in the camera upload folder?

This will help me to assist further!
ekocha1's avatar
ekocha1
Explorer | Level 4
4 years ago

Hallo, Jay --

 

It seems to be only the Camera Uploads folder which isn't showing thumbnails and, since I wrote in, some random ones have shown up. But many are still just generic icons. I don't think I have Smart Sync on. Files are online only until I copy them onto an external HD.

 

Thanks!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    If files are online-only, then you do have Smart Sync enabled.

    If the files are local, do the thumbnails appear?
    • ekocha1's avatar
      ekocha1
      Explorer | Level 4
      4 years ago

      Yes, I actually copied over the files that didn't show up to an external HD (just to test if they would) and the thumbnail images showed up.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        This would be normal behavior then. Since the files are online-only, there is no locally stored data about the file itself, so there wouldn't be a preview image.

        For files that are local, just like a normal file outside the Dropbox folder, then the thumbnails would appear normally.

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