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Forum Discussion
Smart Sync Not Showing Up on Windows 11
Hi! I am on Windows 11 and have a Dropbox Business account.
The Issue:
I cannot see the option when I right click a file, to Smart Sync > Local or Online Only
I do see this option on my MacBook Pro.
I did see the option on my PC earlier this week, I do not see it now.
In an effort to troubleshoot my issue, I just install and reinstall Dropbox app on the PC. The problem remains.
The options I see when I right click a file are
Dropbox >
- Share
- View in Dropbox
- Copy Dropbox Link
- Version History
- Send with Dropbox History
Any insight is appreciated.
Thanks!
I think this has been solved. For some reason dropbox was not enabled in the task manager, startup section within the menu. I then went to system configuration, “General” tab and selected “Normal Startup”, then “Services” tab and identify if Drop Box is “Running” and enabled that. This followed with a prompt to restarting the PC.
- Jay
Dropbox Staff
Hi mamacholina, thanks for bringing this to our attention.
Could you try reinstalling the desktop app, without uninstalling it first, from this page?
Keep me updated with any progress! I am having the same issues, is there a way to bring back syn->online or local option at all?
- Rich
Super User II
RebeccaConfuse wrote:
I am having the same issues, is there a way to bring back syn->online or local option at all?
That sub-menu no longer exists. The items are now listed on the main context menu as Make available offline and Make online-only.
that's so inconvenient😑 but thanks, at least I know now.
