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Krose35's avatar
Krose35
New member | Level 2
2 years ago

"Site wasn't available" when downloading content.

Trying to download some files to an external drive and the process begins but does not complete. I'm receiving the following error messages:

"File wasn't available on site"
"Site wasn't available"

Thanks in advance for any insight.

Download
Error Messages
Web
  • Megan's avatar
    Megan
    2 years ago

    Hi Krose35, let's jump right into this! 

     

    What is the size of the content you're trying to download to your external drive? Also, if I were you, I'd try to download the content using a different browser as well. 

     

    Can you give this a go?

     

    Keep me posted on the results!

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Krose35, let's jump right into this! 

     

    What is the size of the content you're trying to download to your external drive? Also, if I were you, I'd try to download the content using a different browser as well. 

     

    Can you give this a go?

     

    Keep me posted on the results!

    • Krose35's avatar
      Krose35
      New member | Level 2
      2 years ago

      Thanks a lot, @Megan. The files are large, ~7GBs, but switching from Chrome to Firefox is what ultimately did the trick. Thank you!

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