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Roger L.2's avatar
Roger L.2
Helpful | Level 7
5 years ago

Red number in dropbox icon (NO notifications)

I have had a 1 in a red circle on my Dropbox icon (MacOS Catalina, DB 107.4.443) for at least a week now. I have no Notifications (the notifications tab in the dropdown from that icon says "All quiet...
Desktop
Mac
Notifications
View
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi Roger L.2, thanks for messaging today!

 

Could you try going to each of the three tabs on the Dropbox desktop application and clicking any notification there to see if this helps.

 

Any other info or screenshots would be helpful!

Roger L.2's avatar
Roger L.2
Helpful | Level 7
5 years ago

I've

Jay wrote:

Hi Roger L.2, thanks for messaging today!

 

Could you try going to each of the three tabs on the Dropbox desktop application and clicking any notification there to see if this helps.

 

Any other info or screenshots would be helpful!

Screenshots of each of the tabs are included below. I don't see any notifications in any of them. But I did just notice that three files are marked as syncing (those named ratpts); in my Finder, those files appear up to date with a green checkmark.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for keeping us in the loop Roger L.2; I appreciate the screenshots too!

     

    If you have rebooted your computer and still see the red icon on the app in your menu bar/system tray, could you please try re-installing the app using the installer from this link?

     

    This should do the trick, but let us know if it doesn't. 

    • Roger L.2's avatar
      Roger L.2
      Helpful | Level 7
      5 years ago

      I rebooted to no effect, then installed the new version from the link you sent, all to no effect. Still the 1 in red dot.

       

      FYI, the items that seemed inconsistent between the Recent tab and the Finder are now consistent; the Recent tab shows that those items are up to date. Still nothing in the Notifications tab.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for keeping me in the loop here Roger L.2.

         

        Could you toggle off all the notifications from the app's preferences, quit the app, relaunch it, and toggle on the notifications you'd like to receive via the desktop application again?

         

        If you still see the red dot on the app's icon within your menu bar, your next step could be a clean, advanced re-install. 

         

        Let us know how this goes!

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