Forum Discussion

Helpful | Level 7

5 years ago

Red number in dropbox icon (NO notifications)

I have had a 1 in a red circle on my Dropbox icon (MacOS Catalina, DB 107.4.443) for at least a week now. I have no Notifications (the notifications tab in the dropdown from that icon says "All quiet". I've tried restarting Dropbox, to no effect. What next?

Jay
Dropbox Staff
5 years ago
Hi Roger L.2, thanks for messaging today!

Could you try going to each of the three tabs on the Dropbox desktop application and clicking any notification there to see if this helps.

Any other info or screenshots would be helpful!
- Roger L.2
  Helpful | Level 7
  5 years ago
  I've
  Jay wrote:
  Hi Roger L.2, thanks for messaging today!
  
  Could you try going to each of the three tabs on the Dropbox desktop application and clicking any notification there to see if this helps.
  
  Any other info or screenshots would be helpful!
  Screenshots of each of the tabs are included below. I don't see any notifications in any of them. But I did just notice that three files are marked as syncing (those named ratpts); in my Finder, those files appear up to date with a green checkmark.
  - Walter
    Dropbox Staff
    5 years ago
    Thanks for keeping us in the loop Roger L.2; I appreciate the screenshots too!
    
    If you have rebooted your computer and still see the red icon on the app in your menu bar/system tray, could you please try re-installing the app using the installer from this link?
    
    This should do the trick, but let us know if it doesn't.