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hullgoddess's avatar
hullgoddess
Explorer | Level 3
5 years ago

Why do some of my pictures show with faded or different colors when viewing them in Dropbox?

I have loaded a wide variety of pictures - color vs b/w and a huge range of years - some from the 1920's all the way up to 2000's   Here's my problem.  Some of them, with no obvious pattern of wh...
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  • Daphne's avatar
    Daphne
    5 years ago

    Hi again hullgoddess!

     

    What you're seeing here is probably down to the way that the preview is generated when you're viewing these images.

     

    When Dropbox generates a preview of your file, it will show a scaled down version for faster loading. Sometimes this can result in your images looking a little different than usual.

     

    The file itself is not affected at all, if you were to download the file and view it locally then it would be the same as the original file that was uploaded.

     

    Having said that, would you mind letting me know where you're previewing your files from? For example, the mobile app, desktop app or the website.

     

    Keep me posted!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi again hullgoddess!

 

What you're seeing here is probably down to the way that the preview is generated when you're viewing these images.

 

When Dropbox generates a preview of your file, it will show a scaled down version for faster loading. Sometimes this can result in your images looking a little different than usual.

 

The file itself is not affected at all, if you were to download the file and view it locally then it would be the same as the original file that was uploaded.

 

Having said that, would you mind letting me know where you're previewing your files from? For example, the mobile app, desktop app or the website.

 

Keep me posted!

  • hullgoddess's avatar
    hullgoddess
    Explorer | Level 3
    5 years ago

    Thanks for responding to my email.  You were kinda on the right track.  My genious computer husband figured it out. 

    There was ONE line in the program I used to scan the photos in that set the wheels in motion.  What triggered the

    glitch was dependent on the viewer used to see the pictures.....in this case - whatever viewr dropbox uses. 

     

    problem solved - yeah wonderful husband

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