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David661's avatar
David661
Helpful | Level 6
9 months ago

Can't download a file when using Safari on Sonoma

Hello,   Since a few week I can't download a file, nothing happen when I click on download. But, I can download a folder! So when I need a file I have to download the entire folder witch is v...
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  • David661's avatar
    David661
    9 months ago

    hello,

     

    It was the Antidote extension !

    Without it, it's working.

    Thank You.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info, David and happy Monday!

 

Since it seems that the issue only exists on normal Safari windows, this might have to do with an extension you may have enabled.

 

So, can you temporarily disable your Safari extensions, to see if that helps?

 

If it does, try to re-enable your extensions one by one, until you're no longer able to download Dropbox files; this should allow us to identify the problematic extension.

David661's avatar
David661
Helpful | Level 6
9 months ago

hello,

 

It was the Antidote extension !

Without it, it's working.

Thank You.

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