We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

marwan_zahran2004's avatar
marwan_zahran2004
Explorer | Level 3
3 months ago

Opening a folder takes too long on Windows 11 when Dropbox is running

Suddenly, opening a Dropbox folder takes too long time when the dropbox app is running. when I close the Dropbox app I can browse the folders normally and smoothly without any problem. noting that all the files are available offline.

Desktop
View
Windows
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Sorry to see that you're having this issue, marwan_zahran2004.

     

    What's the sync status and version of the app, when you hover over the Dropbox icon in your system tray?

     

    Also, how many files do you currently have in your Dropbox folder?

     

    You can right-click on your Dropbox folder and choose "Properties" to see this info.

     

    Thanks in advance.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey marwan_zahran2004, thanks for the info! 

         

        When did this start happening on your end? Do you have any third-party apps (VPN, antivirus or other cloud backups) that could be interfering with Dropbox? 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!