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GarryWP's avatar
GarryWP
Helpful | Level 6
3 months ago

Online search gives an error message. Why?

Hi There, any advice please on the below issue? Every time I select the Online Search window in recent days I get this message. Same message was happening for other colleagues in recent days but reso...
Error Messages
File access
Preview
Web
  • Hannah's avatar
    Hannah
    3 months ago

    Thanks for the update here, GarryWP.

     

    If it works in other browsers and in private browsing mode, I would suggest clearing your browser's cache, to see if that helps.

GarryWP's avatar
GarryWP
Helpful | Level 6

Hi Megan, thanks for the response. Started happening 5 days ago. Yes, it works in Safari. Yes, it works in Firefox incognito mode. I updated Firefox but still doesn't work. I don't have DropBox on other devices. At least I have a workaround in Safari, thanks. Any ideas how I might get it back up and running in Firefox as it is my preferred default browser.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Thanks for the update here, GarryWP.

 

If it works in other browsers and in private browsing mode, I would suggest clearing your browser's cache, to see if that helps.

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