We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Reefz's avatar
Reefz
Explorer | Level 4
9 months ago

Online-only not in Finder on new macbookpro.

Hi all, New Macbook Pro, downloaded the Dropbox app and logged in, all my online only folders are not visible in finder, the are visible on dropbox.com from  the dropbox app, they are also visible...
Desktop
Download
Mac
Preview
  • Megan's avatar
    Megan
    9 months ago

    Hey Reefz, since you can't see these files in your Finder, is it possible that you have used selective sync to remove them? 

     

    You mentioned the web icon, so I am guessing you're using our website to download the content. If so, can you try these steps instead, and let me know how it goes? 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey Reefz, welcome to our Community! 

 

The first thing we'd like to check, is that the app's syncing status is up-to-date, and that it's not in the process of syncing, and downloading files. 

 

Can you check, and let me know? 

 

Also, you mentioned that you tried to download an online-only folder but nothing happens. How did you try to achieve that? 

 

Did you download the folder from the website, directly to your MacBook, and why did it fail? 

 

Let me know more, and we'll take it from there! 

  • Reefz's avatar
    Reefz
    Explorer | Level 4
    9 months ago

    Thx for taking the time Megan,

    - Files are up to date

    - To download I went to webicon in the app, selected the folder, rightclicked to download, nothing happens, no popup, no confirm, nothing

     

    Regards,

     

    Alex

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!