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Forum Discussion

Robertbm's avatar
Robertbm
Explorer | Level 3
2 years ago

On my iPhone I cannot connect with my backup of my PC.

On my iPhone I cannot connect with my backup of my pc, made by de Dropbox backup app. On my iPad it is no problem. The Dropbox app is installed on my iPhone.
Computer Backup
Dropbox Backup
Mobile
Preview
View
  • Walter's avatar
    Walter
    2 years ago

    Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

Robertbm's avatar
Robertbm
Explorer | Level 3

My IOS version is 16.6.1 and the version of my Dropbox app on the iPhone is 344.2.4. The Dropbox version on my PC (laptop) is 182.4.6427. I sent some screenshots. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

  • Robertbm's avatar
    Robertbm
    Explorer | Level 3
    2 years ago

    I think this was the problem. I deleted all the browser info in Chrome and after that I could see the backup again. Thank you for your help!!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      No worries Robertbm - glad to hear it's sorted now.

       

      See you around the Community and take care!

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