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Robertbm's avatar
Robertbm
Explorer | Level 3
2 years ago

On my iPhone I cannot connect with my backup of my PC.

On my iPhone I cannot connect with my backup of my pc, made by de Dropbox backup app. On my iPad it is no problem. The Dropbox app is installed on my iPhone.
Computer Backup
Dropbox Backup
Mobile
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  • Walter's avatar
    Walter
    2 years ago

    Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

Robertbm's avatar
Robertbm
Explorer | Level 3

When I on the iPhone my Backup page online try to open I get a picture of a buldog with the text to update my browser to the newest version of Edge, Chrome, Firefox, Safari. Edge seems not to exist for iPhone, the other 3 are updated (several times) and that was no solution.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Robertbm, can you clarify your current OS version, along with the version of the Dropbox app?

 

If you have a screenshot of the page you get on your end, it's more than welcome. Feel free to attach it here. 

  • Robertbm's avatar
    Robertbm
    Explorer | Level 3
    2 years ago

    My IOS version is 16.6.1 and the version of my Dropbox app on the iPhone is 344.2.4. The Dropbox version on my PC (laptop) is 182.4.6427. I sent some screenshots. 

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Robertbm, sorry to jump in, but have you tried requesting the desktop version of the website though the browser you're using? 

      • Robertbm's avatar
        Robertbm
        Explorer | Level 3
        2 years ago

        I think this was the problem. I deleted all the browser info in Chrome and after that I could see the backup again. Thank you for your help!!

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