We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
6 years ago

MP4 files won't play. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
Error Messages
Preview
sort
NoMoreGrid's avatar
NoMoreGrid
New member | Level 2

I tried what you told me and it's still not working :'(

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
No worries, NoMoreGrid! 
 
I’ve sent you an email (to the one connected to your Community account) so make sure to check your inbox for my latest message and we’ll take it from there. 
 
Cheers!
  • IEF_work's avatar
    IEF_work
    New member | Level 2
    6 years ago

    Hi,

    I am having the exact same issue.

    Can you please help?

    Let me know how to get in touch.

    Thanks

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Hey IEF_work, sorry to hear that you’re also having this issue. 
       
      If you’ve checked the four points I mention in my first reply to this thread, you can either submit a ticket to our Support team through this link or I can send you one associated with your Community profile. 
       
      Let me know how you’d like to proceed!
      • Robin130's avatar
        Robin130
        Explorer | Level 3
        6 years ago

        Having the same issue. Is there a resolution for this? We can play in Chrome, but not IE 11.  Thanks,

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!