We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

ab37's avatar
ab37
Explorer | Level 4
4 years ago

Large File Download keeps Failing

I'm trying to download a shared file sized over 30GB. The download keeps failing. It reaches the end but says it failed and isn't the same file size.  I tried on different browser, incognito, no diff...
Desktop
Download
Error Messages
Web
  • Megan's avatar
    Megan
    4 years ago
    Hey ab37, and welcome to our Community! 

    Right now, it's not possible to download folders that contain more than 10,000 files or are larger than 20 GB via the web interface.

    Have you tried syncing the files to your computer using the Dropbox desktop application?

    If you're trying to download from a shared link to a folder, you can click on the "Save to my Dropbox" option to add a copy of the files to your Dropbox account. 

    I hope this clarifies things! If you need anything else, give me a shout!
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
Hey ab37, that would be a good idea to suggest!

Have you also tried the  "Save to my Dropbox" option? 

Don't hesitate to get back to us if anything comes up.
ab37's avatar
ab37
Explorer | Level 4
4 years ago

I haven't tried "Save to my Dropbox" because I only have a basic account capped at 7gb.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!