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Jonyrainsforth's avatar
Jonyrainsforth
Explorer | Level 3
3 years ago

iPad is asking for a password, when I try to annotate a .pdf file

Hello!

Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the original file never had a password either. I’m very confused…

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Jonyrainsforth, thanks for joining us on the Dropbox Community!

     

    Would you mind sending us a screenshot of the message you see, when you export the file?

     

    Is it coming from Dropbox or from your device?

     

    Thanks in advance.

    • Jonyrainsforth's avatar
      Jonyrainsforth
      Explorer | Level 3
      3 years ago

      Hi Hannah,

       

      Of course, picture attaached. 

       

      The steps I do is

       

      -find the file on dropbox app

      -Share

      -export file

      -save to device files (same for iPhone and iPad)

      -annotate and then the screenshot appears

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for the update and the screenshot!

         

        Did someone share this file with you, or is it just a simple non-shared file in a personal folder of yours?

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