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Jonyrainsforth's avatar
Jonyrainsforth
Explorer | Level 3
3 years ago

iPad is asking for a password, when I try to annotate a .pdf file

Hello! Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the or...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Jonyrainsforth, thanks for joining us on the Dropbox Community!

 

Would you mind sending us a screenshot of the message you see, when you export the file?

 

Is it coming from Dropbox or from your device?

 

Thanks in advance.

Jonyrainsforth's avatar
Jonyrainsforth
Explorer | Level 3
3 years ago

Hi Hannah,

 

Of course, picture attaached. 

 

The steps I do is

 

-find the file on dropbox app

-Share

-export file

-save to device files (same for iPhone and iPad)

-annotate and then the screenshot appears

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for the update and the screenshot!

     

    Did someone share this file with you, or is it just a simple non-shared file in a personal folder of yours?

    • Jonyrainsforth's avatar
      Jonyrainsforth
      Explorer | Level 3
      3 years ago
      Hi.

      Non shared file. Completely my own uploaded on computer.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey Jonyrainsforth, sorry to jump in, but I believe this is an issue with your device's OS and/or the 3rd party apps you're using to annotate this PDF file of yours. 

         

        Are you using a specific 3rd party app or integration to annotate by the way?

         

        A brief search on the internet with the exact error you're getting might be helpful, so give it a try too. 

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