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Jonyrainsforth's avatar
Jonyrainsforth
Explorer | Level 3
3 years ago

iPad is asking for a password, when I try to annotate a .pdf file

Hello! Every time I export a PDF from Dropbox on iPad and save it straight to the iPad and try to annotate it on iPad, I can’t save, it keeps asking for a password. I never set a password… the or...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Jonyrainsforth, thanks for joining us on the Dropbox Community!

 

Would you mind sending us a screenshot of the message you see, when you export the file?

 

Is it coming from Dropbox or from your device?

 

Thanks in advance.

  • Jonyrainsforth's avatar
    Jonyrainsforth
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    Of course, picture attaached. 

     

    The steps I do is

     

    -find the file on dropbox app

    -Share

    -export file

    -save to device files (same for iPhone and iPad)

    -annotate and then the screenshot appears

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the update and the screenshot!

       

      Did someone share this file with you, or is it just a simple non-shared file in a personal folder of yours?

      • Jonyrainsforth's avatar
        Jonyrainsforth
        Explorer | Level 3
        3 years ago
        Hi.

        Non shared file. Completely my own uploaded on computer.

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