I'm getting an audio error when previewing a shared link in a browser on iOS only.

Question

&lt;audio controls autoplay&gt;&lt;source src="https://www.dropbox.com/scl/fi/xxxxxxxxxxx/xxxxxxx.mp3?rlkey=xxxxxxxx&amp;st=xxxxxxxxx&amp;dl=1" type="audio/mpeg"&gt;Your browser does not support the audio element.&lt;/audio&gt;Audio runs well on computer browsers on Android phonesThe iPhone always reports errors

harrydbx · Answer

Hi phonghjx,
&nbsp;
I'm an engineer that works on Dropbox file previews. I think there might be a few issues here. First, I recommend using raw=1 instead of dl=1, as Jay said. Second, Safari on iOS ignores the `autoplay` attribute on audio files, so you will still have to manually start the video. Third, I recommend removing the `type` attribute. Dropbox will avoid re-encoding audio files when possible, so streams may sometimes be `audio/mpeg` and other times be `audio/mp4`, depending on the type of the original file. Removing the `type` attribute lets the browser infer the content type. Following these tips, I was was able to get this &lt;audio&gt; element working on an iOS device:&nbsp;
&lt;audio controls&gt;
&lt;source src="https://www.dropbox.com/scl/fi/k4eodbmktzc1kwlu05pa8/file_example_MP3_700KB.mp3?rlkey=i9vsw9qxno2y4juo1574dnc0d&amp;st=qkcn71og&amp;raw=1"&gt;
Your browser does not support the audio element.
&lt;/audio&gt;
Thanks for posting in the forums!
Harry

Mark · Answer

What version on iOS are you using?&nbsp;

phonghjx · Answer

Ios 17.6

Jay · Answer

Hi phonghjx, thanks for bringing this to our attention.
&nbsp;
Which browser are you using on your mobile device?
&nbsp;
Have you tried changing the dl=1 to raw=1 in order for files to preview directly?
&nbsp;
This will help me to assist further!

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I'm getting an audio error when previewing a shared link in a browser on iOS only.

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