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gtmroy's avatar
gtmroy
Explorer | Level 4
5 years ago

I see that An unknown error occurred on a folder that doesn't sync

Hi,   I am facing a problem. One of the folders is not syncing. Whenever I try to put a file on this folder, or delete the folder or duplicate the folder, always it shows a message: "An unknown e...
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  • Lusil's avatar
    Lusil
    5 years ago

    I'm glad to hear that you're not experiencing this issue anymore, gtmroy!

     

    If anything else comes up in the future, we're always just a post away, so don't hesitate to give us a nudge. 

     

    In the meantime, I hope you have a lovely weekend ahead!

gtmroy's avatar
gtmroy
Explorer | Level 4

Dear Lusil 

 

My problem is solved but in a weird way. Let me explain.

 

Today (just one hour ago) when I opened my laptop, got several notifications that some of my files and folders (including the folder with a red icon and we are discussing) has been removed/deleted from my dropbox which I did not. I quickly login in the dropbox.com, restored the files and folders and change the password.

 

Then I check the security options and found no problem. The apps connected to the dropbox are trustworthy (for instance, google). Check the signed-in devices, no problem is there. I am kind of confused about why this is happening. However, I finally checked all the deleted files and folders, everything is working fine. Besides, the folder with a red icon for which you are helping me a lot, this is also working fine. 

 

I am really confused. However, the good thing is that the problem is solved.

 

I would like to thank you very much for your kind support. You spend your valuable time for me. I appreciate this and am grateful to you.

 

Regards,

 

Goutam

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

I'm glad to hear that you're not experiencing this issue anymore, gtmroy!

 

If anything else comes up in the future, we're always just a post away, so don't hesitate to give us a nudge. 

 

In the meantime, I hope you have a lovely weekend ahead!

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