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Forum Discussion
Help, can't change files to online-only, filled up disc!
After upgrading to Dropbox Plus, with 2TB of space, I just transferred a lot of files and folders into my Dropbox.
I thought they would automatically be online-only, but when they started to sync t...
I am not entirely sure what did the trick, but it had something to do with:
1. I had to turn on smart sync, available with Dropbox plus.
2. I had upgraded just an hour before, but my desktop app had not upgraided for Dropbox plus so It was not giving me option to turn on smart sync.
3. I re-downloaded the updated Dropbox desktop app, which then allowed me to switch on smart sync, and then I could select online-only.
4. It took a while for all my files to make the transition--maybe 45 min's or so.
Hope this helps!
I solved it, yay!! Not sure what I did, but part of it was patience :-)
How did you get this to work? I am having the same issue. I did not realize that my videos were being saved on my hard drive. I want to change all of them to online only. I can't figure out how to do this.
I am not entirely sure what did the trick, but it had something to do with:
1. I had to turn on smart sync, available with Dropbox plus.
2. I had upgraded just an hour before, but my desktop app had not upgraided for Dropbox plus so It was not giving me option to turn on smart sync.
3. I re-downloaded the updated Dropbox desktop app, which then allowed me to switch on smart sync, and then I could select online-only.
4. It took a while for all my files to make the transition--maybe 45 min's or so.
Hope this helps!
For the moment you cannot fix this because the company provides poor support. I have had the same problem for 2 months and have been shown nothing that works, Assuming I can retrieve my files, I am going to a vendor that cares.
