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Forum Discussion
Folders showing up empty when I send a link to someone
This has only been happening to me within the past week, but it is really hurting my business. I am always sending a folder with either video files or photos. Generally people are opening the link on...
Same thing happened to me. It's extremely annoying.
So far the thing that worked for me was to turn off tracking of viewers for that particular folder. Seems like when the person to whom you're sending the link refuses to be tracked, the folder appears empty. (Dropbox!!! Why should the priority be on tracking instead of actually doing your primary job - sharing the files?!)
So the way to do this: log in Dropbox.com via a browser -- find your folder -- click Share -- click the Settings gear icon -- under the tab "Folder settings" uncheck the option "Viewer info. Show who’s viewing files in this folder to people who can edit." -- click Save
(you might need to generate the sharing link again after this, not sure)
The tracking can also be turned off by default in your account settings -- under General tab find the option "See info about people who view my files" and switch it off.
Nancy
Dropbox Staff
Dropbox StaffThanks for posting on our Community, ejnoro! Let’s have a look into this.
First of all, can you let me know if you’ve also tested the shared link on your end? Do you face the same issue?
In order to check this, please make sure that you’ve opened one of your shared links via an incognito window of your browser, on which you’re not logged in to your Dropbox account.
Also, you mentioned that in some cases, the users receive an error stating that the files can’t be previewed. Can you let me know what type of files they usually receive this error for? Is it .jpg, .doc files, for example?
Keep me updated.
I am also going through this issue as well with dropbox and need some help asap
- Nancy
Hey Victoraguilar92, and welcome to our forum!
Can you check my previous message and let me know if you’ve tried all of the provided suggestions?
Give me a nudge when you have more details, and we’ll have a look together.
I just started having this issue this past week. Links are copied correctly, using dropbox on Safari (not desktop app) to upload and all the files are there. They show up on my mobile app, and some people can access them on desktop browser version only.
Sending the link and opening on mobile for some people just shows an empty folder. I've tried the links in incognito mode on desktop and mobile and the links work for me. Nothing has changed from the past with the way I've copied links (not folders) and sent the link out to people. Any help would be greatly appreciated!
I am having the same issue. I have used DropBox for years but today - folders say they are empty when I send the link.
I'm having the exact same issue with Dropbox as of late. None of my clients can see any files within a folder that I send when they try to view it from their phone. They can only see it if they are on a computer. This is very obviously a bug of some sort. I usually have Photoshop PSD files as well as JPEG files. After using Dropbox for years, this has never been an issue until recently. There are other people who send dropbox folder links via text and I cant see their content on my phone, but it shows up when I'm on a computer.
Hopefully there's a solution for this ASAP because it is affecting my business in a negative way.,
