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Forum Discussion
File cannot be accessed by the system
I have a paid account from Dropbox Plus. When I attempt to access some files in Dropbox, I get the File Cannot be Accessed by the System error. This happens with all of my jpg and other photo files...
The problem is fixed. I uninstalled Dropbox from my pc p, under my login and my husband’s login. I then deleted the Dropbox folder located in the user subdirectory on the hard drive. Rebooted and reinstalled. The only issue I have is that the thumbnails for photos stored on Dropbox do not show, only a folder icon.
thanks for your offer to help
Hannah
Dropbox Staff
Dropbox StaffHey Joycegtx1951, sorry to see you're having this issue.
Can you please send us a screenshot of the error message you're getting and a screenshot of your right-click options?
Also, what's the current sync status and version of the Dropbox application?
You can hover over the Dropbox icon in your system tray for this info.
The problem is fixed. I uninstalled Dropbox from my pc p, under my login and my husband’s login. I then deleted the Dropbox folder located in the user subdirectory on the hard drive. Rebooted and reinstalled. The only issue I have is that the thumbnails for photos stored on Dropbox do not show, only a folder icon.
thanks for your offer to help
I just went though this with my new installation on a Windows 10 computer. Patience. I finally tried to copy the file to another location when I found out that Dropbox had not finished synchronization. Once it was finished, everything works fine.
